Frequently Asked Questions

Email Support

Support Email

hello@jacobsensalt.com

SHIPPING + ORDERING

You will be sent a confirmation email that includes your order number upon completing your purchase. 

We do not accept returns, and this includes items that were purchased from another retailer. It is not safe for us to let items re-enter our warehouse and food processing facility once they have been received by a customer. If you want to return a product that was ordered from one of our partners, please reach out to that retailer. We will not be able to assist with orders that were not purchased direct. 

If you have questions about refunding or replacing items from a recent order, please visit our Refund Policy page and/or reach out to hello@jacobsensalt.com

For Standard Shipping via USPS Priority Mail, please allow up to 3-5 business days processing time and 3-4 business days for delivery time.

Due to reduced shipping capacity and an increase in online orders, please note that orders may experience shipping delays.

This most likely means that something you purchased is on backorder and the rest of your order will ship out soon. Shoot us an email with your name and order number and we’ll figure it out for you!

Our shipping costs are pass-through - shipping costs are calculated by weight and we don't add any handling. This can make it difficult for single item orders, as the shipping cost for a single item can often be the same as for three items.

We do, however, offer free shipping for orders over $75.00.

Yes! We ship internationally, but be aware that shipping costs are usually much higher due to tariffs and import taxes.

If you live in Portland, OR, you can place an order online for local pickup at our SE Portland Tasting Room for our full product selection. We are also stocked locally at New Seasons Market, Market of Choice, Zupan's Market, and World Foods. For other parts of the US, search your location in our Where to Buy page.   

Select the products you’d like to purchase and begin to check out as though you are placing an online order. Once you have done so, please select Pick up as your delivery method. Once your order is complete, you’ll receive an automated email confirmation of your order. When your order has been processed by our team, you will then receive a second email that lets you know that your order has been fulfilled and what the process will be when you swing by to grab your order. Please note that if you are using Google Pay, Amazon Pay, or Shop Pay, the pickup option will not be displayed.

Barring any unforeseen or last-minute product availability issues, all pickup orders placed by Tuesday at 11:59 PM should be available for pickup Wednesday or Thursday (i.e. an order placed by 11:59PM on Tuesday, 9/1, will be available for pickup by Wednesday, 9/2). This is our general fulfillment timeline, but again, please wait for the second pick up confirmation with our safety protocol. 

For December only we will also be open Saturday, 12/4, 12/11, and 12/18 from 10am - 2pm. Place your order by Friday at 11:59pm. 

As always, if you have any questions please contact us at hello@jacobsensalt.com.

ALLERGENS

None of our products are certified gluten-free. Even if they do not contain gluten ingredients, we cannot 100% guarantee that they have not come into contact with gluten. We recommend that people who are sensitive to gluten use their discretion when using our salt and honey products.

Contains gluten: 

  • Candy: Natural and Black Licorice 
  • Infused Salts: NO
  • Pure Salts (including sourced salts): NO
  • Seasonings: NO
  • Honey: NO 

All of our Raw Honey, Pure Sea Salts, and most of our Infused Salts are certified kosher by the Orthodox Union. The OU symbol is on the back of our packaging near the ingredients list.

Jacobsen Salt Co. products that are not kosher certified:

  • Infused Pinot Noir Salt
  • Infused White Truffle Salt

We do not add iodine to any of our salts because we want to keep our products as pure as possible.

However, our salt naturally contains trace amounts of iodide. Iodine was originally added to salts in order to prevent people from getting iodine-deficient illnesses. Now we have a much more diverse diet and can get iodine in our diets more easily. 

OUR SALT

We harvest all of our Pure Flake and Kosher Sea Salt in Netarts Bay, Oregon, about 80 miles west of downtown Portland.

Our Trapani Pure Italian Fine Sea Salt is harvested by our partners in Trapani, Italy in open-air salt ponds fed by the Mediterranean Sea.

To learn more about our salts, visit our Salt Buying Guide page. 

It’s all in the preparation! Making salt is an art form, much like cooking. Our flaky sea salt is a result of constant heating, filtering, and cleaning our brine. When everything is just right, flake salt crystals begin to form on the brine surface. Once they grow into their natural pyramidal structures, the crystals become too heavy and float gently to the bottom, creating an effect in our salt pans that resembles gentle snowfall. 

Unfortunately we do not have the capacity to offer tours. When we do, we will certainly have information on our site. In the meantime, our About Us page will give a nice snapshot of our saltmaking process.

Lead: 

Our last analytical data for our Oregon Sea Salts, dated May 15, 2020, from OMIC USA Inc. reported Lead was not detected to an LOQ of 20 ppb.

Our Fine Italian Sea Salt is from Trapani, Italy and is harvested in centuries old tradition. As such, there are trace amounts of lead detected, 100 ppb in testing to an LOQ of 20 ppb. Our most recent laboratory analysis was performed by OMIC USA Inc. on February 5, 2021. 

Our Pink Himalayan Salt is mined from ancient ocean beds and has a higher mineral content than any other salt we offer. Testing from our suppliers shows this salt to have a lead count average of less than 500ppb. If you are concerned about lead levels, we suggest using our Kosher Sea Salt as a substitute.

Microplastics:

Sadly, microplastics are present in our oceans. The filtered sea water we use is tested semi-annually by Polyhedron Laboratories. The last test was performed on June 1, 2021 and no microplastics were detected. All of our incoming sea water is filtered through a 0.5 micron filter (equivalent to 0.0005mm).

Potential Radioactive Isotopes: 

In the wake of the devastating Fukushima nuclear disaster we have had concerns of the lasting impact on our oceans. 

We sent samples of our salt to the Center for Health Protection, Radiation Protection Services of the Oregon Health Authority. A low level gamma spectrometry analysis reported no radioactive isotopes were present to an LOQ of 5 becquerels per kilogram.
Most recent testing for radiation was performed in October 2020.

It all starts with our location– the pristine waters of Netarts Bay. After testing water from 27 different locations, we settled on this site: a relatively shallow estuary that is home to millions of oysters and other bivalves, which help filter the seawater. This helps create water that is high in salinity and low in turbidity, which has also been essentially prefiltered before it reaches our saltworks.

Next, all of the seawater we pump in from the ocean is filtered at least three times before beginning the salt-making process. First, seawater is filtered for any larger debris that may be naturally found in the ocean. Then, the water is passed through a UV ultra-filter, two sets of reverse osmosis membranes, then two separate 5 micron filters and finally a 0.5-micron filter which removes microplastics and pollutants coming in the sea. In addition, the Netarts Bay water, brine, and our finished sea salts are all tested annually to ensure we are doing enough to keep our salt pure and clean.

As for our sourced salts, these are tested for microplastics and pollutants and we require certificates of analysis for each order of salt that is delivered to our warehouse. Every order we accept has been previously tested for pollutants.

OUR HONEY

Since our beginning, we’ve worked with Pacific Northwest-based beekeepers who source, produce and sell raw honey to us from various hives throughout the region. We are committed to sourcing exceptional Pacific Northwest raw honey that is sustainably harvested, never heated, treated, blended, or ultra-filtered. Through our Raw Honey line, we’re focused on using our platform to support these regional honey producers and give our customers more access to these minimally-processed varieties.

Our raw honey varietals come from different farms throughout various PNW regions and counties, as noted on each jar. Each Jacobsen Co. Raw Honey flavor notes the predominant nectar source or crop in that given area. However, as bees are moving and pollinating up to 5 miles away from their hives, there are other nectar sources within each given region that may minorly influence the flavor notes. Please note that while each jar contains honey from a single-source/apiary, the specific source from that region/predominant nectar source may differ from jar to jar and year to year, depending on hive health. In tandem, through our Jacobsen Co. Hive Program and under our “Microlot Raw Honey” line, we annually harvest honey from our own sustainably-kept hives throughout Oregon, most notable being our award-winning Sauvie Island Raw Honey. As our Jacobsen Co. Honey line grows, we’ve been able to invest more into our Hive Program and its long-term mission of supporting the northwestern honey bee population. The program’s focus is on beekeeping and sustainable pollination practices over honey harvesting, and from 2019 to 2020, we went from keeping 7 hives to keeping 66 throughout the state of Oregon. Please note that we do not own these hives, but instead serve as stewards to the bees and partners to the local businesses and residences, whose bees and beehives we help source, install and care for.

Our Jacobsen Co. Raw Honey comes from various hives throughout the Pacific Northwest, that we source through our beekeeping partners. Our Jacobsen Co. Microlot Raw Honey comes from honey that our in-house beekeeper and team personally maintain and harvest from, all within the Pacific Northwest. These hives are managed through our Jacobsen Co. Hive Program which you can learn more about here.

Our raw honey cannot be certified as organic. We cannot control what the bees are eating, especially in places like the Oregon high desert.

Our honey is natural and it's all controlled by the bees! Color and texture can sometimes vary from batch to batch. This variation is common and happens with natural products–nothing to worry about!

Each jar of honey comes from one unique location, resulting in a unique flavor profile for each of our varietals.

We encourage refrigeration to preserve peak freshness. Our Bee Pollen is dehydrated and does not contain moisture, it does not require refrigeration to prevent spoiling.

Pollen is rich in protein and vitamins, including B-complex and amino acids. Many people find it helps relieve allergy symptoms!

*If you are allergic to bee stings or are not sure if you are allergic to bee stings, we strongly recommend that you consult with your doctor before eating bee pollen. Pregnant women should avoid bee pollen.

Four years after acquiring Bee Local, in an effort to tie our various pantry staples under one umbrella name, we made the decision to update to Jacobsen Co. Honey in 2019.

OUR HIVE PROGRAM

In early spring we install honeybee hives on our hive program partner properties or provide maintenance to any existing hives. We then start by introducing a young colony called a Nucleus colony or "nuc." To best help your bees thrive, beekeepers care and maintain for your bees throughout the service year period. From late summer to early fall, you'll have the option to have your honey extracted and jarred. We are conservative with honey extraction in the first year, allowing new hives to overwinter with most if not all of the honey produced (their food source!). Bulk extraction and jarring is included in your annual maintenance fee, however, any further jarring and labeling has an additional cost per unit.

We operate in Portland and the surrounding areas. We always come out to vet the area before installing new colonies. There are a few things that make for a healthful apiary (beehive) and we want to ensure that the bees will have all the natural resources they need.

Honeybees and their pollination process are vital to our planet and our food systems. However, their ecosystems are fragile, and honeybee health and populations are in decline. We feel it is our duty to act as stewards and friends to the honeybees, giving them the best chance to survive and hopefully thrive.

Honeybees love urban and rural settings! They don't take up much space (a standard hive is about 20" long and 17" wide). Bees will forage 2-3 miles into the surrounding area. Remember, in order to access the hive, you'll need to leave some room to move around your hive for beekeeping.

Typically we install between the beginning of April and the end of May. We accept deposits for new hives at all times of the year. We recommend starting to prep to keep bees the winter prior to your install.

Please email honey@jacobsensalt.com to coordinate any and all inspections, or if you have questions, comments or concerns. Your inspections, maintenance, and extractions will all be scheduled in advance with your beekeeper.

Yes! We offer swarm removal and rehousing on a case-by-case basis. Please call us at 503-719-4973 for immediate assistance, or email us at honey@jacobsensalt.com

Yes! Please contact us at honey@jacobsensalt.com for more information on our educational classes and events.

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