Fulfillment Lead

Founded in 2011, Jacobsen Salt Co. is the first company to harvest salt in the Pacific Northwest since the 1800s. Since then it has transformed from a local, small business to a nationally recognized brand as America’s leading salt maker. Harvested from the cold, pristine waters of Netarts Bay on the Oregon Coast, our flake and kosher sea salts have garnered worldwide favor for their beautiful presentation and pure taste by professional chefs and home cooks alike.

Fulfillment Lead

Jacobsen Salt Co. seeks a full-time (estimated 40 hour/week) Fulfillment Lead with shipping experience to support our operations in Portland. This position is key to ensuring that the company’s primary production, packing, and shipping site meets daily fulfillment demands and expectations. The Fulfillment Lead role requires an even-keeled, mature leader who will be tasked with organizing and overseeing all wholesale and e-commerce shipping and delivery efforts and contributing to the productivity and success of Shipping and Delivery Associates.

Primary functions include:
  • Oversee daily and weekly fulfillment deliverables; create and execute a plan to meet deadlines and achieve goals; organize, prepare, and monitor fulfillment of wholesale and ecommerce orders
  • Encourage, support, and motivate Shipping and Delivery Associates to continually improve caliber of output and levels of productivity
  • Establish performance expectations for Shipping and Delivery Associates and hold them accountable for their work; lead by example and provide regular and constructive feedback; contribute to writing and conducting Performance Reviews
  • Pick and pack orders, and prepare respective documentation for shipments and deliveries; adhere to order accuracy standards and ensure high quality condition of shipments and deliveries
  • Adeptly navigate ecommerce sales and shipping platform portals (ex. Shopify, Shipstation, etc.) and wholesale Sales Order processing and invoicing in Quickbooks
  • Consistently monitor shipping@jacobsensalt.com inbox and GChat for any and all critical communication, and provide prompt and reliable responses
  • Collaborate with Customer Service to ensure positive consumer engagement and order accuracy; this role will have intermittent in-person interaction with customers through the process and pickup of Will Call orders
  • Maintain ordering, receiving, and stocking of department supplies (boxes, dunnage supplies, stationary supplies, etc.)
  • Work closely with Production Leads to confirm that product pars are met and maintained in order to guarantee product availability
  • Support hiring process for new Shipping Associates and lead new team member orientation and training
  • Assist ongoing inventory control measures by maintaining efficient workspace layout, proper product storage and organization, and adherence to processes, working closely with Warehousing and Inventory Manager to validate SKU counts
  • Contribute to warehouse receiving protocols; communicate with Warehousing and Inventory Manager about placement and tracking of deliveries and returns
  • Comply with all company policies and procedures and rigorously uphold all quality control and food safety standards; ensure that Fulfillment team is in compliance with these standards
  • Ensure performance, safety, and functionality of all fulfillment tools and equipment; identify inefficiencies and propose improvements (such as quality assurances, capacity, ease of use, etc.) to processes, tools and equipment
  • Communicate promptly, thoroughly, constructively, and consistently with both direct supervisor and all team members, including reporting food safety and quality concerns to Manager
  • Perform other duties as assigned

Skills, characteristics, and core competencies required:
  • A high school graduate (or has a commensurate degree or certifications) with access to reliable transportation
  • Has prior experience working in prior experience working in shipping and/or inventory coordination
  • An energetic, enthusiastic and collaborative team player; comfortable working both independently and under direct supervision
  • Demonstrates effective and respectful communication skills, both verbal and written
  • Accountable and trustworthy, with a strong work ethic and good judgment
  • A champion of Jacobsen’s ideals of integrity and inclusivity, both in the workplace and in the community
  • Detail-oriented with keen organizational and observational skills
  • Comfortable with shipping and packing equipment set up and operation
  • Able to perform basic mathematical functions, including addition, subtraction, multiplication, and division
  • Comfortable completing intermediate tasks on a computer, including navigating word processing, spreadsheets, and email; prior experience with Quickbooks, Shopify, or Shipstation is a plus
  • Able to read, understand, and communicate operational and safety information in English
  • Able to work in an environment where food allergens may be present
  • **Forklift certification is a plus

Essential physical functions:
  • Fully capable of lifting, pushing, and pulling 20-55 lbs (frequent) and 56-250 lbs (occasionally)
  • Good physical dexterity required; tasks and movements requiring fine motor skills is common and frequent
  • Able to climb ladders and stairs, squat, kneel, reach overhead, and walk on uneven surfaces
  • Able to stand for several hours (position requires walking or standing for long periods, up to 100% of the shift/two hours at a time)
  • Position requires the ability to work in a fast-paced manufacturing environment

Typical weekly schedule:
  • Shift Hours: 7:30AM - 4:00PM, Monday through Friday
  • Shift Length: 8 hours
  • Overtime hours possible as necessitated by business operations; position requires occasional schedule flexibility
  • This full-time, non-exempt position works out of Jacobsen’s production facility in NE Portland, Oregon.

Reports to:
  • Senior Customer Service Manager

Starting wage range is $20.00-21.00/hour based on experience, education and qualifications. Benefits include paid time off and paid company holidays, as well as eligibility for health/dental/vision benefits after 60 days and 401(k) after one year.

Jacobsen Salt Co. is an equal opportunity employer. We believe in the value that diversity brings to an organization. As a community, we are committed to creating a workplace where learning is a key principle. We look for collaborative and resourceful team players who believe in our mission to inspire people to cook, eat, and live well.

To apply:

Please send a resume to jobs@jacobsensalt.com with your first and last name, and job title in the subject line. Example: Jane Doe – Fulfillment Lead. We are looking to fill this position as soon as possible, and it will remain open until filled.