Frequently Asked Questions

Shipping & Ordering

How long does it take for an order to ship?

Where do I find my order number?

Only some of my order came in - what does that mean?

Where can I find your products in my area?

Do you ship outside the United States?

How do I place an order for local pickup?

Do you accept returns?

My package seems to be lost in transit! What should I do?

About Our Salt

What is the difference between Pure Flake, Grinding Salt, and Kosher Salt?

Where does the salt come from?

Why is this salt different from other salt?

Is your salt iodized?

How do you make the salt into crystals?

What about pollutants in the salt?

About Our Honey

Where does Jacobsen Co. Raw Honey come from?

What is the difference between Jacobsen Co. Raw Honey and Jacobsen Co. Microlot Raw Honey?

Why did you change your honey line from Bee Local to Jacobsen Co. Honey?

Is your honey kosher?

Is your honey organic?

Why does my honey look different than the photo or the last jar I ordered?

What does ‘single origin’ mean?

What Honey is Used in your Honey Sauces and Syrup?


Why would I buy pollen?

Does the pollen need to be refrigerated?

I’ve heard that some people are very allergic to bee pollen itself, should I be worried?

Jacobsen Co. Hive Program

How does the hive program work?

Why do honeybees require such specific care?

Is it safe to have honeybees?

When are hives installed?

What cities do you operate in?

How much space do honeybees need?

How do I coordinate my beehive visits?

Do you offer bee removal services?

Do you offer classes and events?


Do you offer tours?

Are your items gluten free?