This may mean something you purchased was on backorder! The
rest of your partial shipment will go out soon, but if you are concerned, shoot
us an email with your name and order number and we’ll figure it out for you.
If you live in Portland, OR, you can visit our
tasting room at 602 SE Salmon for the biggest selection of our products. We are
also stocked at New Seasons grocery stores, as well as Whole Foods. For other
parts of the US, our products are available at most Williams-Sonoma locations
and a wide variety of markets, boutiques, hotels and more! Send us an email with your zip code at firstname.lastname@example.org if you have
questions about where to buy our products in a specific location.
Select the products you’d like to purchase and begin to check out as though you are placing an online order. Select Pick up as your delivery method, and complete the check out process.When you are finished checking out, you will receive an email confirmation of your order.
You will then receive a follow up email letting you know when your order is ready. Depending on when you place your order, please be aware that it may be a week before you receive this second notification.We kindly ask that you read the instructions and follow the guidelines outlined in that email.
Barring any unforeseen or last-minute product availability issues, the deadline for same-week pickup is Tuesday at 11:59PM PST. Orders placed by this time will be ready that Thursday or Friday at our SE Portland headquarters, pickup hours are Thursdays (10 am - 2 pm), and Fridays (1 pm-5:30 pm). Please note any orders placed after this cutoff time will not be fulfilled until the following week. For example, an order placed by 11:59PM on Tuesday, 9/29, will be available for pickup by Thursday, 10/1, but an order placed 9/30 will be fulfilled by Thursday, 10/8.
We apologize for any inconvenience, but we do not accept returns. All of our products are meant for consumption and it is not safe for us to let items re-enter our warehouse and food processing facility once they have been received by a customer. If you have questions about refunding or replacing items from a recent order, please reach out to: email@example.com
Please also note that we do not accept returns or issue refunds/replacements if our items were purchase from another retailer. Please reach out to their customer service team for any help with your order.
While we always hope our products find a happy home at the end of their journey, sometimes these things happen! If your package has not arrived within 21 days of the original ship date, or within 30 days if that date falls within peak holiday times (11/20 - 12/28), then a reship or refund is possible. Please email firstname.lastname@example.org so we can assist you.
Based on the temperature and salinity of the saltwater,
different sized crystals form during the salt-making process. The larger
crystals are our Pure Flake, the coarser and thicker crystals are our Grinding
Salt, and the smallest crystals make up our Kosher Salt. They all have the same
taste, just different textures! We recommend the Pure Flake for finishing salt
and the kosher salt to use as an everyday salt throughout the cooking or baking
process. However, all of our salt is certified Kosher by the Orthodox Union. See our Salt Buying Guide for
Besides the love and care that goes into our
salt making process, our unique flaky crunch separates us from the rest, as
well as our commitment to utilizing local resources and products and our
variety of infusions.
We don’t! The salt does that itself. After boiling, it forms
a brine which sits on top of the water. The heat then makes the salt harden together,
and sink. As it sinks to the bottom of the pan, layers of hardened salt form on
top of the original layer, creating this beautiful pyramid-shaped salt crystal.
Our company is all about making the best
possible product we can for our customers--so we take the quality of our salt
very seriously. It starts with our location: the pristine waters of Netarts
Bay. After testing water from over 25 different locations, we settled on the
oyster beds in Netarts Bay. The oysters filter the seawater, creating water
that is high in salinity and low in turbidity, and filtering out any
pollutants. Our location is also far from run-off from any roads or nearby
farms. We are constantly monitoring water conditions and can ensure a delicious
and clean product!
Since our days as Bee Local, we’ve worked with Pacific Northwest-based beekeepers who source, produce and sell raw honey to us from various hives throughout the region. We are committed to sourcing exceptional Pacific Northwest raw honey that is sustainably harvested, never heated, treated, blended, or ultra-filtered.
Through our Raw Honey line, we’re focused on using our platform to support these regional honey producers and give our customers more access to these minimally-processed varieties.
Our raw honey varietals come from different farms throughout various PNW regions and counties, as noted on each jar. Each Jacobsen Co. Raw Honey flavor notes the predominant nectar source or crop in that given area. However, as bees are moving and pollinating up to 5 miles away from their hives, there are other nectar sources within each given region that may minorly influence the flavor notes. Please note that while each jar contains honey from a single-source/apiary, the specific source from that region/predominant nectar source may differ from jar to jar and year to year, depending on hive health.
In tandem, through our Jacobsen Co. Hive Program and under our “Microlot Raw Honey” line, we annually harvest honey from our own sustainably-kept hives throughout Oregon, most notable being our award-winning Sauvie Island Raw Honey.
As our Jacobsen Co. Honey line grows, we’ve been able to invest more into our Hive Program and its long term mission of supporting the northwestern honey bee population. The program’s focus is on beekeeping and sustainable pollination practices over honey harvesting, and from 2019 to 2020, we went from keeping 7 hives to keeping 66 throughout the state of Oregon. Please note that we do not own these hives, but instead serve as stewards to the bees and partners to the local businesses and residences, whose bees and beehives we help source, install and care for.
Our Jacobsen Co. Raw Honey comes from various hives throughout the Pacific Northwest, that we source through our beekeeping partners.
Our Jacobsen Co. Microlot Raw Honey comes from honey that our in-house beekeeper and team personally maintain and harvest from, all within the Pacific Northwest. These hives are managed through our Jacobsen Co. Hive program which you can learn more about here.
If you are allergic to bee stings or are not sure if you are
allergic to bee stings, we strongly recommend that you consult with your doctor
before eating bee pollen. Pregnant women should avoid bee pollen.
In early spring we install honeybee hives on our hive program partner properties or provide maintenance to any existing hives. We then start by introducing a young colony called a Nucleus colony or "nuc." To best help your bees thrive, beekeepers care and maintain for your bees throughout the service year period. In late summer to early fall, you'll have the option to have your honey extracted and jarred. We are conservative with honey extraction in the first year, allowing new hives to overwinter with most if not all of the honey produced (their food source!). Bulk extraction and jarring is included in your annual maintenance fee, however, any further jarring and labeling has an additional cost per unit.
Honeybees and their pollination process are vital to our planet and our food systems. However, their ecosystems are fragile, and honeybee health and populations are in decline. We feel it is our duty to act as stewards and friends to the honeybees, giving them the best chance to survive and hopefully thrive.
Typically we install between the beginning of April and the end of May. We accept deposits for new hives at all times of the year. We recommend to start prepping to keep bees the winter prior to your install.
We operate in Portland and the surrounding areas. We always come out to vet the area before installing new colonies. There are a few things that make for a healthful apiary (beehive) and we want to ensure that the bees will have all the natural resources they need.
Please email email@example.com to coordinate any and all inspections, or if you have questions, comments or concerns. Your inspections, maintenance and extractions will all be scheduled in advance with your beekeeper.
Our candy contains gluten. Our salts and honeys
do not, but none of our products are certified gluten free. Even if they do not
contain gluten ingredients, we cannot 100% guarantee that they have not come
into contact with gluten. We recommend that people who are sensitive to gluten
use their discretion when using our salt and honey products.